Overview
Sense Solutions is committed to delivering your orders quickly and reliably. We partner with trusted carriers to ensure your products arrive safely and on time.
This policy outlines our shipping methods, timeframes, and procedures. Enterprise customers with service agreements may have customized shipping arrangements.
Shipping Methods
We offer the following shipping options:
| Method | Estimated Delivery | Tracking |
|---|---|---|
| Standard Ground | 5–7 business days | Yes |
| Expedited (2-Day) | 2–3 business days | Yes |
| Express (Next Day) | 1–2 business days | Yes |
| Freight (Large Orders) | Varies by location | Yes |
Delivery times are estimates and not guaranteed. Actual delivery may vary based on destination and carrier conditions.
Processing Time
Order processing typically takes 1-2 business days before shipping. Processing includes:
- Order verification and payment confirmation
- Inventory allocation
- Quality inspection (where applicable)
- Packaging and labeling
Orders placed after 2:00 PM EST or on weekends/holidays will begin processing the next business day.
Expedited Processing: For time-sensitive orders, contact your account manager to arrange same-day processing (subject to availability and additional fees).
Delivery Timeframes
Delivery times are calculated from the date of shipment, not the order date. Factors that may affect delivery include:
- Destination location (remote areas may take longer)
- Weather conditions and natural events
- Carrier delays or disruptions
- Customs clearance (for international orders)
- Holiday periods
Business days are Monday through Friday, excluding federal holidays.
Shipping Costs
Shipping costs are calculated based on:
- Package weight and dimensions
- Shipping destination
- Selected shipping method
- Special handling requirements
Exact shipping costs will be displayed at checkout before you complete your order.
Free Shipping: We may offer free shipping on orders meeting certain thresholds. Current promotions will be displayed on our website.
Enterprise Customers: Shipping rates for enterprise customers are determined by their service agreement.
Order Tracking
All shipments include tracking. Once your order ships, you will receive:
- An email confirmation with tracking number(s)
- A link to track your package on the carrier's website
- Tracking updates in your Axis Platform account
To track your order, log into your account or use the tracking link in your shipping confirmation email.
International Shipping
We ship to select international destinations. International orders are subject to:
- Additional shipping fees
- Customs duties, taxes, and import fees (paid by recipient)
- Extended delivery timeframes (7-21 business days)
- Customs clearance delays
- Import restrictions on certain products
International customers are responsible for understanding their country's import regulations and any associated fees.
Some products may not be available for international shipping due to export restrictions or manufacturer limitations.
Shipping Restrictions
We cannot ship to:
- P.O. Boxes (for large items or items requiring signature)
- APO/FPO addresses (except for select items)
- Countries subject to trade sanctions or embargoes
- Freight forwarding addresses (in most cases)
Certain products may have additional shipping restrictions due to manufacturer requirements, battery regulations, or other factors. Restrictions will be noted on the product page.
Lost or Damaged Packages
If your package is lost or arrives damaged:
- Document the damage: Take photos of the packaging and any damaged items
- Contact us immediately: Report the issue within 48 hours of delivery
- Keep all packaging: Retain the original packaging for carrier inspection
We will work with the carrier to file a claim and arrange for a replacement or refund. Resolution time varies depending on the carrier's investigation process.
For packages showing as delivered but not received, please:
- Check with neighbors and household members
- Look in safe places around your delivery location
- Contact the carrier directly with your tracking number
- Contact us if the package is not found within 24-48 hours
Contact Us
For shipping questions or issues, please contact us:
- Email: support@sensesolutions.ai
- Phone: Contact your account manager or call our support line
- Portal: Log into your account to view order status and tracking
- Mail: Sense Solutions Corp., Attn: Shipping
140 Littleton Rd, Suite 305
Parsippany, NJ 07054
For information about returns, please see our Return Policy.